Terms of service
About the Company
Legal Name: Seniorshop ApS
Nickname: Seniorshop.dk
Company Type: ApS
CVR Number: 31 37 32 98
Established: 2008
Address:
Seniorshop
Store: Søborg Hovedgade 44, DK-2860 Søborg
Administration and Webshop: Hørkær 32, DK-2730 Herlev
Email: butik@seniorshop.dk
Official Website: www.seniorshop.dk
Ordering
At www.seniorshop.dk, you can order items through our website. You're also welcome to visit our store, where you can pick up your items immediately or place an order for delivery.
Contracts with Seniorshop are made in Danish within Denmark.
Payment
All prices on the website include all applicable taxes, including VAT.
The data you send during a card payment is encrypted (SSL), meaning only PBS can read it. Neither Seniorshop nor anyone else can access your information.
The amount for your purchase is only charged once the items are shipped from Seniorshop. We will never charge more than the amount you approved at the time of purchase. We do not charge card fees.
In our online store, you can pay using:
Danish Euro/Mastercards
International Master/EURO cards
VISA Electron
Reservation of Amount
If you pay with an international card, the amount is reserved immediately. The funds will be held on your card or account until:
1) We charge the amount when we dispatch the item, or
2) the funds are released according to your card issuer's agreement.
You can learn more about your specific card's rules from your card issuer.
Shipping and Delivery
Delivery time can be 1-3 days, but most items are dispatched on the same day you place your order, unless a longer delivery time is noted for the specific item.
Shipping costs vary depending on the item type and will appear in your cart when the item is added.
You can choose between delivery with Postnord, GLS, or freight, and delivery to your door, parcel shops, or pick-up points. Some options may be unavailable if the size or nature of the item restricts certain delivery methods.
Right of Withdrawal
As a consumer, you have a 60-day right of withdrawal when shopping with us.
The withdrawal period expires 60 days after the day you receive your item. If you order multiple items in one order but receive them separately, the period runs from the day you receive the last item.
This means you have 60 days to let us know you want to cancel your purchase. You can email butik@seniorshop.dk or use the standard withdrawal form available at the end of the terms and conditions.
You cannot just refuse the delivery to invoke your right of withdrawal without notifying us.
No right of withdrawal for:
Items made to your specifications or clearly personalized
Partial Cancellation
If you bought multiple items from us, you can return one or more, even if purchased in a single order.
Please note, that we do not refund shipping costs if you cancel part of your purchase.
Returns
Once you've informed us that you wish to cancel, you have 14 days to return the item.
You must cover return shipping costs, and you are responsible if any damage occurs during the transport.
Certain items cannot be returned via regular mail. This applies to larger furniture.
Return costs for these items are expected not to exceed: 1,250 DKK.
Return Address:
SeniorShop.dk
Hørkær 32
2730 Herlev
Attn: Returns
We only accept packages sent directly to this address.
Standard Withdrawal Form
(Please complete and return this form only if you wish to withdraw from the contract)
To:
Seniorshop.dk
Hørkær 32
2730 Herlev
butik@seniorshop.dk
I hereby notify that I wish to exercise my right of withdrawal concerning my purchase agreement for the following goods/services:
__________________________________________________________________________________
Ordered on: _______________________________ Received on: _______________________________
Consumer's name: ______________________________________________________________________
Consumer's address: ___________________________________________________________________
Consumer's signature: _________________________________________ Date: _________________
(only if this form is notified on paper)
Condition of the Item You Return
If the item is devalued and it's because you used it in a way other than what was necessary to determine its nature, characteristics, and functioning, you may only receive part of the purchase amount. The amount depends on the item's commercial value, and in some cases, it may mean that only the shipping costs are refunded.
We recommend returning the item in its original packaging.
Missing original packaging may lead to a depreciation of the value of the item.
Refund of Purchase Amount
If you cancel a purchase, you will get your money back. If the item is devalued, we will deduct the amount you are liable for.
We refund all payments received from you, including delivery costs (excluding additional costs resulting from your choice of a delivery type other than the cheapest form of standard delivery we offer), no later than 14 days from the day we received notice of your decision to withdraw from the contract.
We will refund you using the same payment method chosen during your purchase unless agreed otherwise.
We may withhold the refund until we have received the returned item unless you send us proof of return.
Complaint Policy
As a consumer, you have a 24-month right to file complaints under the law.
This assumes that your complaint is justified. We aim to make sure all our customers are happy and encourage you to contact us if you have issues with items you've purchased.
The right of complaint under the Sale of Goods Act allows you to report defects and deficiencies found on a product within 24 months of receiving it. However, it is a condition that these defects were not caused by incorrect use of the product or any damaging behavior. If your complaint is justified, you can either get the item repaired or replaced, money refunded, or a reduction in price, depending on the situation.
You must file your complaint within a reasonable time after discovering the defect. Within two months will always be considered timely.
For product complaints, including furniture and more oversized items, please send them to us at our address:
Seniorshop.dk,
Hørkær 32,
2730 Herlev.
Products returned via Post Danmark pick-up are not considered returned. Items must be delivered to Hørkær 32, 2730 Herlev.
When returning the item, please include the order or invoice number, and a copy of the invoice you received.
If your complaint is justified, we will refund your (reasonable) shipping costs. Items must always be returned in appropriate packaging. Also, remember to get a receipt for shipment, so we can reimburse your shipping costs.
If your complaint is justified, we'll provide you with a return label so we automatically cover the return shipping cost.
Return Address:
SeniorShop.dk
Hørkær 32
2730 Herlev
We only receive packages sent directly to the address. We do not collect parcels sent to parcel shops or the like.
When returning the item, please include a detailed description of the issue.
Privacy Policy
We need the following information when you shop with us:
Name, address, phone number, and email address.
We record and pass the personal information necessary to deliver the item to you.
Personal information is registered at Seniorshop ApS and stored for five years before being deleted.
We collaborate with several other companies that store and process data. These companies process information only on our behalf and are not allowed to use it for their purposes.
We only work with data processors in the EU or countries that can provide your information with adequate protection.
The data controller at seniorshop.dk is Seniorshop ApS.
You have the right to know what information we process about you. If you believe the information is inaccurate, you have the right to have it corrected. In some cases, we are obliged to delete your personal data if you request it. This could be if your data is no longer needed for the purpose we were to use it for. You can also contact us if you believe your personal data is being processed in violation of the law. You can write to us at: butik@seniorshop.dk
Recording of Your Visit to Seniorshop
When you enter address information, phone number, and email on Seniorshop.dk, we save the information for your next visit, so you don’t have to re-enter the same data when shopping from the same computer.
This is called a "cookie" and is essentially a note we leave on your computer to allow our website to recognize you next time. This is used on almost all websites today, and you can always go in and delete cookies under functions and internet settings on your internet browser.
Seniorshop.dk also uses a log statistic. This statistic is used to collect information on the number of visitors, where they are from, and how they navigate the website, much like observing customer preferences in a physical store.
We use this information only internally to optimize the store and our marketing materials.
Specific for YouTube
We use YouTube to display product videos on our site, which have the following specific terms:
By using YouTube API clients, users agree to be bound by YouTube Terms of Service.
Complaint Access
If you, as a consumer, want to complain about your purchase, please contact butik@seniorshop.dk. If we cannot find a solution together, you can submit a complaint to:
Nævnenes Hus, Toldboden 2, 8800 Viborg via Klageportalen for Nævnenes Hus.
To file a complaint, the product or service you wish to complain about must have cost at least 1,110 DKK and no more than 100,000 DKK. For complaints about clothes and shoes, the price must have been at least 720 DKK. A fee is required to process a complaint.
When shopping at an e-marked webshop, you can have your case processed free of charge—regardless of the amount. Read more here.
If you reside in another EU country, you can file a complaint via the EU Commission's complaint portal here - https://commission.europa.eu/index_en
Rental Terms for Equipment Hire
The standard terms apply, and you can find additional information concerning the rental here:
Deposit
A deposit of 1,000 DKK is required when renting a product. The full amount is refunded upon timely return, provided there's no damage to the product.
Pick-Up
For rentals, you must pick up and return items at our warehouse at Hørkær 32, 2730 Herlev. We do not offer delivery. Please note that our care bed is pre-assembled for pick-up, requiring special transport.
Reservations are Binding - Rental Period and Termination
You are bound throughout the chosen rental period, but you can always terminate after five months with one month's notice before the end of a month.
If the item is not picked up and your withdrawal period has expired, the full amount for the rental period will be charged.
Extension of Rental Period
If you'd like to extend your rental period, please contact us by phone or email to check availability.
Late Return
For late returns, the renter will be charged the standard daily rate per day started after the return date. This charge stops once the item is returned.
Condition of the Item
At delivery, the rented product is always fully functional and cleaned.
Always check upon delivery that the item is operational and without defects.
The item must be returned in a reasonably similar condition; otherwise, it may be considered devalued, which you would be liable for.
If cleaning is not completed upon return, the renter will be charged a cleaning fee equivalent to our actual cleaning cost.
Prices Include Applicable VAT
All terms will appear in the rental agreement and constitute the agreement between the renter and the owner. All rented equipment remains the owner’s property. The renter is liable for damage or loss at all times. It is recommended to check whether personal insurance covers rented items.
Right of Withdrawal
As a consumer, you have a 30-day right of withdrawal when shopping with us.
The withdrawal period expires 30 days after the day you picked up the item.
During this period, you have 30 days from the agreement date to notify us that you wish to withdraw. You can send an email to butik@seniorshop.dk or use the standard withdrawal form available at the end of the conditions.
Refund
If you cancel your purchase, you will get your money back.
If you have agreed to the delivery, but then decide to cancel, be aware that we will charge a reasonable payment for the portion of the subscription that has already been delivered. This reasonable payment will be calculated based on the daily rental rate of 75 DKK.
We will refund the amount to you without undue delay and no later than 14 days from the day we were notified of your decision to cancel the contract. We will refund you using the same payment method chosen during your purchase unless agreed otherwise.
If There’s Something Wrong with the Subscription
If you're not satisfied with the subscription, you can contact us at butik@seniorshop.dk
The Sale of Goods Act’s defect rules do not apply to subscriptions.
Whether you have a two-year right of complaint under the Sale of Goods Act depends on what is to be delivered under the subscription agreement:
Delivery of Goods
For goods delivery, you have a 24-month right of complaint. Ideally, contact us before sending the item.
If your complaint is well-founded, it means that you can either have the item repaired, replaced, money refunded, or a discount depending on the situation.
You must make complaints within a "reasonable time" after noticing the problem. Complaints within two months will always be timely. As the rental period is limited, we recommend you contact us as quickly as possible, preferably immediately upon discovering the issue.