If you order an item from Seniorshop, you have a 14-day right of return for unused goods – the period starts from the day you receive the item or pick it up at the collection point.
We do not exchange items. If you want a different product or variant, you must return the first item and place a new order on the website for the desired item/variant.
Returning is easy
You send the item back to our warehouse, and the amount will be refunded within 5–7 working days after the package has been registered at our warehouse. The return address is listed below.
Important information before returning
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The goods must be unused and in their original packaging so they can be resold as new.
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Return shipping costs from you to us are at your own expense.
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You can also purchase a return label from us with PostNord for EUR 8.95 – regardless of weight and volume.
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Please make sure to include the order confirmation or invoice in the package so we can easily identify the sender/buyer.
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The package must be sent directly to our warehouse.
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Please note that it is the customer’s responsibility to ensure the item arrives undamaged.
IMPORTANT: If you wish to make a complaint or notice an error upon receiving your order, please contact us at mail@seniorshop.dk before returning the item.
If you want to use your right of return, you can order a return label here for EUR 8.95:
https://return.shipmondo.com/seniorshop-dk
Return address:
SeniorShop
Hørkær 32
DK-2730 Herlev
Denmark
Att: Return