Get answers to the most frequently asked questions

You can pay with a card or MobilePay on our website. MobilePay is the easiest option since you don't need to approve with MitID.

Public institutions can make payments using EAN.

Note: When paying by card, you will need to approve your purchase with MitID. To learn more about this process, check out the section 'How do I approve with MitID?'

How to pay with MobilePay:

1. Select MobilePay as your payment method
2. Enter the phone number linked to your MobilePay
3. Open the MobilePay app on your mobile phone
4. Swipe right on the screen to approve your purchase

How to pay with a card:

1. Select card as your payment method
2. Confirm the payment with MitID
3. Approve using the MitID app or an SMS code
4. Your payment is complete

As of January 1, 2021, new EU regulations for secure payments came into effect. This means you need to approve your purchase with either MitID or a one-time SMS code when using a credit card. This two-factor verification is designed to prevent fraudsters from misusing your card details.

As of October 31, 2022, NemID has been entirely phased out and replaced with MitID.

Note: If you're using MobilePay, you do not need to verify with MitID.

Approve with MitID via the app or code device

To approve your purchase with MitID, you need to have the MitID app installed on your smartphone or tablet - or access to a code device/reader. The code device is an alternative for those who cannot use the MitID app. The code reader is designed for individuals with visual impairments.

You can download the MitID app from the App Store and Google Play.

You can obtain the code device and reader by contacting Citizen Service.

How to approve with the MitID App:

1. Pay with your card as usual
2. Open the MitID app (it won't open automatically)
3. Log in with your MitID username and password.
4. Approve the payment
5. Payment complete

How to approve with the MitID Code Device or Reader:

1. Pay with your card as usual
2. Enter your username and password
3. Turn on your code device/reader
4. Enter the 6-digit one-time code displayed on the screen
5. Press confirm

Approve with SMS One-Time Code

If you prefer not to use MitID, you can approve with an SMS code. This requires you to first register your mobile number and a password with your credit card.

How to register with SMS code (only needs to be done once):

1. Visit eu/3ds
2. Click 'Register mobile number and password with your card'.
3. Enter your card number (the 16 digits on the front of your Visa/Dankort) and confirm.
4. Enter your chosen password and mobile number and confirm
5. Enter the one-time code sent to your mobile phone. Click 'confirm'.
6. Complete by signing the consent declaration with your MitID.

In the future, you will receive an SMS with a one-time code whenever you shop at an online store that uses this security solution.

For MobilePay, you DO NOT need to verify with NemID:

You also have the option to pay with MobilePay, which already features two-factor authentication for your purchase. This means you do not need to verify with NemID, as that was done during setup.

Public institutions such as nursing homes, residential facilities, municipalities, and regions can purchase using an EAN number.

You can pay with EAN at checkout without needing to log in.

Learn more about purchasing with EAN HERE.

We offer a delivery time of 1-3 business days. If you place your order before 12 PM on weekdays, it is usually shipped the same day.

However, furniture, including beds and recliners, have a longer delivery time. Please check each product for specific details.

Enjoy free shipping on orders over 500 kr.

We deliver with PostNord, GLS, and Bring. You can view all applicable shipping rates for orders under 500 kr. during checkout.

Delivery of recliners and care beds is on us—totally free.

In 2025, we expanded our webshop to serve 12 additional European countries. If you live in any of these countries, you can now place your order with ease:

• Sweden: seniorlife.se
• Norway: seniorlife.no
• Germany: seniorreha.de
• Luxembourg: seniorworld.lu
• Netherlands: seniorreha.nl
• Belgium: seniorworld.be
• France: seniorlife.fr
• Austria: seniorlife.at
• Finland: seniorlife.fi
• Italy: seniorworld.it
• Portugal: seniorworld.pt
• Spain: seniorlife.es

Please note, we do not deliver to Greenland, the Faroe Islands, or Iceland. If you wish to place an order for delivery to these regions, simply find your desired product on our website and then contact: https://www.arcticimport.dk/. They will order the item from us and handle shipping and delivery for you.

Yes, you can choose to pick up your order at our warehouse in Herlev or at our shop in Søborg, free of charge. Simply select this option at checkout when choosing your delivery method.

Warehouse Pickup:

Hørkær 32
2730 Herlev

Shop Pickup:

Søborg Hovedgade 44
2860 Søborg

Read the guide on how to return an item HERE

If you want to exchange an item, simply return it to us and place a new order.

Your refund will be processed back to your account within 2-4 business days after we receive your return package.

The money will be refunded to the credit card used for your purchase, or to the account linked to your MobilePay app.

If your item is damaged or you've received the wrong product, please reach out to our customer service team as soon as possible. They're ready to help resolve the issue for you.

Phone: 39 43 05 50

Email: butik@seniorshop.dk

Seniorshop also has a physical store where you can purchase our assistive products.

Address:

Søborg Hovedgade 44

2860 Søborg

Opening Hours:

Monday: 10 AM - 6 PM

Tuesday – Friday: 10 AM - 4 PM

One Saturday a month: 10 AM - 2 PM

If there are any changes, such as extended hours or closures during the holidays, we'll update that information on our website.

Bus line 6A stops at Dyssegårdsvej (Søborg Hovedgade), just 150 meters from the store.

Bus line 176 stops at Dyssegårdsvej (Vangedevej), about 500 meters from the store.

From both Vangede Station and Dyssegård Station, it's approximately 1 kilometer to the store.

Check out a map with all nearby stops here.

You can also plan your journey at rejseplanen.dk.

When you call Seniorshop, you're always connected to our customer service team, assisting both our Søborg store and our webshop.

Although you can't call the store directly, our customer service is ready to answer any questions about the store, such as whether a specific product is in stock or any other inquiries about our items.

You can reach our customer service at: 39 43 05 50. Alternatively, feel free to email us at butik@seniorshop.dk

We are not part of the Consumer Association.

Renting equipment from Seniorshop is easy and affordable. You can choose to rent by the day, week, or month.

A deposit of 1000 DKK is required when renting a product. This amount is fully refundable upon timely return, provided the product is undamaged.

Note: You are responsible for picking up and returning the equipment at our warehouse in Herlev.

Rent directly from our website HERE.

How It Works:

1. Select your rental period
2. Choose your equipment
3. Add to cart and complete payment
4. Receive an order confirmation via email
5. Pick up the rental at Hørkær 32 in Herlev.

Pick-Up and Return of Rented Equipment

Once your rental agreement is confirmed, you will need to collect your equipment from our warehouse in Herlev. After your rental period, please return it to the same location. Contact us if you wish to extend your rental period.

Address: Hørkær 32, 2730 Herlev

Hours: Monday to Friday from 9 AM to 3:30 PM

Learn more about our terms and rental options HERE.